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Support is chaos.
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App-switching fragments attention, wastes time, and reduces productivity.
Time to fix it.
With Helpdesk, AI Ops, On-Call and Incident management in one place, life just clicks.
Explore Zolash by product
All our capabilities are offered as one unified product.
Support software build to help you easily scale your team from 2 to 2000+ employees.
Support Cloud
Omnichannel
Support
Onboarding
Off-boarding
Personalised Templates
Scheduled delivery
Productivity
Macros
Reporting
Security Operations
Offline Status
IT Cloud
Easily setup, monitor and manage your IT infrastructure natively with AI.
Single Sign On
Noise reduction
Reports
Employee
Support
Identity & Access
Management
Internal Knowledge Base
Zolash promises 3 things no other IT Ops or Customer support tool can:
#1.
Utter commitment to small businesses
Zolash.com isn't an overlooked offshoot of a larger IT platform, and we're certainly not a stripped-down version of a pricey alternative.
Our mission is to create the ultimate Support and IT toolkit, aiming to be the #1 choice for small businesses — and we're fully committed to that path.
#2.
AI that actually works
AI that cuts through the noise; auto triaging requests, surfacing the right context, and suggesting next actions in real time. No black boxes or gimmicks, just practical AI that helps your support and IT Ops teams move faster and make better decisions.
You stay in control, with AI that’s transparent, configurable, and built for real-world workflows.
#3.
One low price, and no upcharges
With no predatory pricing for maximum profits, our priority is keeping Zolash.com genuinely affordable for our users.
That’s why we offer a straightforward $49/user price that covers everything — Recruitment, HRM, Performance, IT Management, SSO, Helpdesk, Payroll etc.
AI Incident Management
Manage Alerts on all fronts
Manage your entire global workforce with a platform built with you in mind.
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MULTIPLE WORKFLOWS
ORGANISED SIDEBAR FOR QUICK NAVIGATION
KNOW METRIC IMPROVEMENT OVER TIME
ALERT PROGRESS THROUGH TIMELINE
Omni channel collaboration that lets everyone from agents and customers to engineers and IT Ops to collborate under one roof and work more efficiently.
Collaboration
Collaboration in Incident Management
Incident Reports and RCA tool that gives time back, so that your team can focus on the more important things.
In Depth Root Cause Analysis
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Unified Customer Support
Seamless AI first Support
Manage your entire support workforce with a platform built with you in mind.
TRACK CONVERSATION HISTORY
ONE INBOX FOR ALL CHANNELS
CREATE MULTIPLE STAGES AS PER YOUR PROCESS
ADD AI AGENT TO AUTOMATE WORFKLOWS
Get more done with less manpower and with minimal errors.
High Velocity
Achieve more at high velocity
Go beyond the standard analytics with our complete Business intelligence tool provided out of the box.
Superior Analytics and Reports
AI Ops removes Alert Fatigue
Automate Incident Resolution
Zolash's all in one toolkit captures Incident info automatically so that you can debug in minutes.
VIEW DETAILED INCIDENT INFORMATION
CAPTURE ENTIRE INCIDENT LIFECYCLE
DEDICATED WORKFLOW SECTION
PAGING POLICY NOTIFICATIONS
The first Incident management software that lets everyone, from SREs and IT Ops to engineering managers and department heads to collborate under one roof to remediate more efficiently.
Collaboration
Collaboration in Incident Response
Build stunning status pages and showcase your reliability, communicate transparently, and turn incidents into trust-building moments.
Status page for Real time updates
One place, not all over the place.
Traditional customer support breaks down when conversations, tickets, customer data, and internal notes are scattered across tools. Important context gets lost, issues fall through the cracks, and agents waste time hunting for information instead of helping customers.
With everything unified in Zolash.com, your support team always knows where customer conversations, histories, and workflows live. You can onboard agents faster, resolve issues quicker, and deliver consistent support at scale. This is how modern support teams stay organised and keep customers happy everywhere.
This is what the Zolash
playbook looks like:
#1.
Slack-tagging Chaos
Powered by
AI Ops
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No pressure to disregard our customers to turn a profit (we're already profitable).
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Freedom to only build features small businesses need.
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Investors, not customers, decide how the product develops.
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Goal is to make a lot of money each year, not make a better product.
Predatory
Pricing
#2.
100% Honest Pricing
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One single price tier with no contracts.
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No upgrades or hidden costs.
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No breaking up of modules for up-sell.
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Ever increasing prices.
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Forced to 'upgrade' to use the same features you had before.
Frustrating
Support
#3.
Empowered Support
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One single price tier with no contracts.
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No upgrades or hidden costs.
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No breaking up of modules for up-sell.
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Chatbot that gives you the wrong answers.
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Must pay extra to speak to a real person.
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Every issue must get escalated to someone else before you get help.
And it's playbook
Our customers trust.
"Much easier to track progress"
"Better at supporting our SREs"
"Reduced miscommunication"
"Fewer Support calls"
"More in control"
"Performance tracking has improved"
"I feel more organized"
"Less stress"
"Zolash made me a hero"
"Closed tickets in record time"
"We never forget"
"We're better coordinated"
"IT Helpdesk is my favourite"
"Balls don't drop"
"No need to do daily check-ins"
"Zolash support has been a game changer for me"
"Quicker turnaround"
"More effective with much less effort"
"We got peace of mind"
